Upon receipt of your order, check the number and condition of your packages and issue reservations if necessary before signing the slip or refuse the package.
For any delivery problem, please contact us immediately at 06 16 42 27 15 from 9h to 12h and from 13h to 17h.
We work with several transport companies. If your order is shipped with GLS or Geodis Calberson you have access to the shipping tracking of your order from your customer account. You can also send us an email at firstname.lastname@example.org or via our contact form.
For on-site pick-ups, please go to our address: 56 rue des Foisses - 63170 Aubière and contact our customer service beforehand.
Directek has adopted the SSL encryption process to protect data related to personal information and means of payment.
The payment on our site is completely secure thanks to the online payment system of our banking partner: BNP PARIBAS MERCANET. Your bank details are transmitted to BNP PARIBAS MERCANET securely. Your payment is 100% secure.
We also offer PayPal which allows you to pay online without disclosing your financial information during the transaction. You have the possibility to make your purchases by entering only your email and password PayPal. Payment by Paypal is in accordance with the regulations Bank cards for distance selling and telepayment. It also complies with the regulations of accepted card networks.
You can also pay by check or bank transfer.